Privacy Policy

1. What Information We Collect
We may collect the following types of personal information:

• Name, phone number, email address

• Business name and job details

• Information provided during customer calls

• Call audio, transcripts, and related data

• Payment and billing information (where applicable)

• Usage data (e.g., service preferences and settings)

We only collect information that is reasonably necessary for us to deliver our services.
2. How We Collect Information
We may collect personal information directly from you when:

• You visit our website

• You sign up for our services

• You interact with our AI voice agents

• You contact us for support or enquiries

Information may also be collected indirectly through integrations with your existing tools (e.g. ServiceM8, SimPRO, calendars), where permission has been granted.
3. Why We Collect Personal Information
We collect and use personal information to:

• Provide and customise our AI call taker services

• Improve system performance and training

• Manage bookings and integrations

• Communicate with customers and users

• Process payments and billing

• Maintain security and compliance

We may also use aggregated, non-identifiable data for analytics and service improvement.
4. Disclosure of Personal Information
We may disclose your personal information to:

• Service providers and partners assisting with hosting, technical support, or integrations

• Payment processors (for billing purposes)

• Regulatory or legal authorities if required by law

We do not sell or rent personal information to third parties.
5. Data Storage & Security
We store data securely using trusted cloud providers based in Australia or jurisdictions with strong data protection standards. We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure.
Access to personal information is limited to authorised personnel only.
6. Access and Correction
You have the right to:

• Request access to the personal information we hold about you

• Request corrections if your personal information is inaccurate or incomplete

To make a request, contact us using the details below.
7. Cookies and Website Tracking
Our website may use cookies and tracking tools to improve your experience and collect usage data. You can adjust your browser settings to refuse cookies if you prefer.
8. Third-Party Links
Our website or services may contain links to third-party sites or tools. We are not responsible for the privacy practices of these external providers. We recommend reviewing their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top. Significant changes will be communicated where appropriate.
10. Contact Us
If you have any questions about this policy or how your information is handled, please contact us:
Altra AI Solutions
Email: support@altraaisolutions.com.au
ABN: 32 695 678 939